EuroBets Privacy Policy — Your Data With Us How Secure It Is

Working with you at EuroBets is a responsibility we take seriously. When you register, make a deposit, or reach out to customer support, certain information comes to us. You have the right to know how that information is being used, and it is our responsibility to be transparent about it.

This Privacy Policy has been written in plain language on purpose — so you do not need to be a lawyer to understand it. By using the EuroBets platform, you are considered to have accepted this policy, so it is worth taking a moment to read through it.

EuroBets collects different types of information depending on the situation. Full details are provided below:

Data collected at registration:

• Full name, date of birth & place of birth
• Mobile number and email address
• Current residential address
• Preferred payment method
• Username & password (password stored in encrypted form)

Information collected during KYC verification:

• Photo of national ID card or passport
• Identity verification via selfie or photo
• Bank account or mobile banking number

Information collected automatically during use:

• IP Address & Device Type
• Browser information and operating system
• Activity log on the platform (pages visited and time spent)
• Transaction history & betting activity

EuroBets uses your data only for specific, legitimate purposes. No information is ever used for unrelated activities.

EuroBets does not sell member data. However, limited data may be shared with trusted third parties where necessary for service operations:

• Payment Processor: Financial information required to verify transactions with bKash, Nagad, Rocket, or banks is shared accordingly.
• KYC Verification Service: Approved third-party identity verification platforms may be used to confirm your identity.
• Game Providers: For casino and slots games, game providers may access transaction data — but not any personally identifiable information.
• Law Enforcement Agencies: Where we are legally required to share information by court order or at the request of a regulatory authority, we comply with that obligation.
• Security Partners: Anonymised data may be shared with specialist firms for fraud detection and cybersecurity purposes.

Every one of these third parties operates under a strict data protection agreement with EuroBets. They may only use the information they receive for the specific purpose for which it was shared.

EuroBets uses multiple layers of security to protect your data. Rather than relying on a single measure, we follow a "defence in depth" approach — meaning each layer provides its own independent protection.

• SSL/TLS Encryption: All communication on the platform is secured with 256-bit encryption. When you see the green padlock in your browser's address bar, your connection is safe.
• Encrypted data storage: All sensitive data stored on our servers is encrypted. Passwords are never stored in plain readable form.
• Firewall & IDS: Advanced firewalls and intrusion detection systems are used to keep our servers secure.
• Regular Security Audits: Independent third-party cybersecurity experts conduct regular audits of the platform. Any vulnerabilities identified are addressed promptly.
• Two-Factor Authentication (2FA): Two-step verification is available to add an extra layer of security to your account.
• Suspicious Activity Monitoring: Our automated system monitors unusual logins and transactions around the clock and sends instant alerts when needed.

EuroBets follows GDPR and international data protection standards, which means you have certain specific rights over your personal data:

To exercise any of these rights, email us at support@eurobets.best. Requests are typically responded to within 15 business days.

Cookies are small files stored in your browser. EuroBets uses cookies to make the platform more convenient and personalized for you.

You can disable cookies through your browser settings. Please note that disabling essential cookies may affect login functionality and certain features.

EuroBets services are strictly for users aged 18 and above. We do not collect information from minors or allow them access to the platform.

• Date of birth is verified at the time of registration.
• If a member is found to be under 18, their account will be closed immediately and all associated data will be deleted.
• Parents who are concerned about unauthorised access by a minor may contact us at support@eurobets.best.

EuroBets does not retain data longer than necessary. However, certain information must be kept for a defined period for legal reasons:

• Active Account: All data is retained for as long as your account remains active.
• Transaction Records: Retained for 5 years after account closure in accordance with financial regulatory requirements.
• KYC Documents: Retained for 5–7 years to meet legal requirements.
• Support Chat: Retained for 2 years after account closure.
• Marketing Preferences: Deleted immediately upon withdrawal of consent.

Once the retention period has elapsed, all data is permanently and securely deleted. Cryptographic erasure methods are applied to digital data.

EuroBets may update this Privacy Policy when necessary — for example, due to changes in the law, the addition of new services, or updated regulatory requirements.

• You will be notified of any significant changes via your registered email or a platform notification.
• The date of any changes is noted at the top of this page.
• If you do not agree to the updated policy, you may close your account and withdraw any remaining balance.

For any questions, requests, or complaints regarding your data, please contact us at:

• Email: support@eurobets.best (Subject line: "Data Protection Request")
• Live Chat: Available 24/7 in the bottom-right corner of the platform

Data rights requests are typically responded to within 15 business days. Urgent privacy matters, such as suspected data breaches, are handled within 72 hours.